Customer Support

By Admin Team | 30 May 2024 |

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Course Content

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Module One: Getting Started 1 Topic

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Workshop Objectives

Module Two: What Is Customer Service? 5 Topics

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Support vs. Service

Who Participates?

Module Three: Challenges 5 Topics

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Customer Challenges

Ticket Backlogs

End Relationship with Customer

Module Four: Email 5 Topics

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Formal Yet Conversational Style

Scripted Yet Authentic

Explain Information Carefully

Module Five: SMS 5 Topics

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Convenience of Texting

Apps and Software Available

Information to Communicate

Professional Communication Through Text

Module Six: Webchat 5 Topics

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Apps and Software Available

Real Time Support

Module Seven: Multi-Channel Apps 5 Topics

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Different Multi-Channel Apps

Making a Decision

Module Eight: Support Ticket Apps 5 Topics

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Different Support Ticket Apps

Making a Decision

Module Nine: Documentation 5 Topics

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What to Document

Prepare Documentation

Module Ten: Feedback 5 Topics

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Module Eleven: Be Proactive 5 Topics

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Research Analytics

Discover Opportunities

Prevent Problems

Provide Support Before People Know They Need It

Module Twelve: Wrapping Up 1 Topic

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Words from the Wise

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