Refund Policy
Enrolled Student Cancellation & Refund Policy
Welcome to FORTITUDE, where we believe that the fine print shouldn’t be like reading a mystery novel – full of twists, turns, and surprises! Our cancellation and refund policy is crafted to be as friendly and straightforward as a chat over coffee, ensuring you have a crystal-clear understanding of where you stand when it comes to saying “maybe next time” to one of our courses.
Here’s the deal: We’re all about fairness and reasonableness, making sure that if you ever find yourself needing to bow out or get your money back, you can do so without feeling like you’re navigating an obstacle course. Our goal? To make sure you have every opportunity to request and, if it aligns with the stars (and our terms and conditions), receive a refund.
So, the moment you click ‘enrol’ with us, imagine we’re shaking hands and agreeing on the following terms and conditions. It’s our pinky promise to you – ensuring that if the need arises for a refund, we have a fair and square process ready to go.
Everything we do, from the get-go, is laid out in black and white (well, and maybe a bit of colour because we like to keep things interesting). We’re committed to transparency and making sure all the nitty-gritty details of our training activities are as clear as a sunny day.
In essence, by joining forces with FŌRTITUDE, you’re acknowledging a partnership based on trust, clarity, and a mutual understanding that sometimes, plans change – and that’s perfectly okay with us.
Welcome to the thrilling world of FŌRTITUDE, where your journey to mastery begins with a click, but we know life's script sometimes calls for plot twists! Here's the scoop on what happens if you need to press pause or stop after you've embarked on this adventure with us.
The Moment You Join Our League: The second your payment or finance approval crosses our digital threshold, you're not just any user; you're a FŌRTITUDE superhero-in-training, automatically enrolled to conquer your chosen course with us and (if applicable) with the most fitting Registered Training Organisation (RTO) by our side.
But Wait, There's a Plot Twist! Sometimes, even superheroes have second thoughts. If your Spidey senses are tingling and you're reconsidering your mission with us, just zap us a message in writing faster than you can say "change of heart." We're all about teaming up to find the best path forward, as long as it's within the bounds of our epic saga (a.k.a. the terms and conditions below).
Our Sacred Texts (Terms and Conditions): By joining forces with us, you're agreeing to our code of honour, which is a fancy way of saying "the terms and conditions." It's like agreeing to the rules of the superhero alliance. Dive into them before you leap into action, as they hold the secrets to your training journey, including the mystical 'Cooling-Off Period.'
The Legendary Cooling-Off Period: Got cold feet within 2 days of enlisting? Haven't peeked into your training lair yet? You might just be eligible for a refund, provided you haven't logged in or accessed any part of your training. Did you miss sending your bat signal (a.k.a. written request) within this time? Your chance to vanish gracefully into the night might just have slipped away.
Discounted Courses - The Covenant: Nabbed a course at a super rate? Here's the deal: discounts come with their own set of superhero codes. Translation: no backing out or refunds, even during the Cooling-Off Period. Why? Because your discount is our handshake agreement that you're all in.
In the event of a Plot Twist: Should you find a loophole worthy of a refund, remember, there's a $329 fee for our troubles (think of it as the cost of your superhero cape maintenance). Why? Because those PDFs and workbooks you received are packed with our secrets, and we can't have them flying around willy-nilly.
Need to Send an SOS? Got questions, or quandaries, or just need to chat about your superhero journey? Shoot us an email at [email protected]. We promise to get back to you faster than a speeding bullet (well, within 24 hours).
Remember, fellow adventurers, choose your path wisely, read the sacred texts, and if you need to reroute, we're here to navigate the journey with you. Onward to greatness with FŌRTITUDE Learning!