Refund Policy

Enrolled Learner Cancellation & Refund Policy

Welcome to FORTITUDE, where we believe that the fine print shouldn’t be like reading a mystery novel – full of twists, turns, and surprises! Our cancellation and refund policy is crafted to be as friendly and straightforward as a chat over coffee, ensuring you have a crystal-clear understanding of where you stand when it comes to saying “maybe next time” to one of our courses.

Here’s the deal: We’re all about fairness and reasonableness, making sure that if you ever find yourself needing to bow out or get your money back, you can do so without feeling like you’re navigating an obstacle course. Our goal? To make sure you have every opportunity to request and, if it aligns with the stars (and our terms and conditions), receive a refund.

So, the moment you click ‘enrol’ with us, imagine we’re shaking hands and agreeing on the following terms and conditions. It’s our pinky promise to you – ensuring that if the need arises for a refund, we have a fair and square process ready to go.

Everything we do, from the get-go, is laid out in black and white (well, and maybe a bit of colour because we like to keep things interesting). We’re committed to transparency and making sure all the nitty-gritty details of our training activities are as clear as a sunny day.

In essence, by joining forces with FŌRTITUDE, you’re acknowledging a partnership based on trust, clarity, and a mutual understanding that sometimes, plans change – and that’s perfectly okay with us.

HERE IT IS. It's simple. Its legal. It's easy to understand and it's fair.

Cancellation and Refund Policy

At Fortitude Education, we are committed to providing high-quality educational services. This policy outlines your rights and responsibilities regarding cancellations and refunds in compliance with the Australian Consumer Law (ACL).

1. Cooling-Off Period

Please be advised that NIL cooling-off period applies to our online learning programs. Once a student has completed their enrolment form via checkout, and course fees have been paid (whether in full or via a BNPL option), their enrolment is considered full and final

2. Cancellation of Course:
If you wish to cancel your enrolment the following conditions may apply:

  • Cancellation Fees: A cancellation fee of $250 will apply to cover administrative costs. This fee will be deducted from any refundable amount. In addition to this, you must also meet the below criteria for consideration:
  • Learner Portal Access: If you have accessed or commenced any course materials or services, a partial refund may be issued based on the proportion of the course completed. The refund amount will be calculated as follows:
    • Total fees paid minus the cancellation fee minus the value of services or materials used.
    • This will be solely at the discretion of Fortitude Learning and access of any materials may result in your refund request being declined without further consideration under Australian Consumer Law (ACL).

3. Refund Eligibility

Refunds are issued in accordance with the Australian Consumer Law (ACL). You may be eligible for a refund if:

  • The course or service is significantly different from what was described or advertised.
  • The course or service is faulty, incomplete, or not fit for purpose.
  • You experience exceptional circumstances (e.g., serious illness, injury or death) that prevent you from continuing the course. Supporting documentation may be required.

Refunds will not be provided if:

  • You change your mind about your course and have accessed course materials or services.
  • You fail to meet course requirements or are dismissed due to misconduct.

4. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us in writing via email at [email protected] or through our contact form on the website. Include the following details:

  • Your full name and contact information.
  • Course name and enrolment date.
  • Reason for cancellation or refund request.
  • Any supporting documentation (if applicable).

5. Processing Refunds

Refunds will be reviewed and if applicable, will be processed within 14 business days of approval. The refund will be issued via the original payment method unless otherwise agreed.

6. Changes to Enrolment

If you wish to transfer to a different course or defer your enrolment, please contact us to discuss your options. Additional fees may apply.

7. Contact Us

For any questions or concerns regarding this policy, please contact us at:

This policy is designed to ensure fairness and transparency for all students while complying with the Australian Consumer Law (ACL). We reserve the right to update this policy as required. Any changes will be communicated to enrolled students promptly.